Refund Policy

Effective Date: July 9, 2026

At Lash Kiss, we want you to feel confident in your purchase. Please review our Refund Policy before placing an order.

Returns

Due to the nature of our cosmetic products and for hygiene and safety reasons, we do not accept returns of opened or used products.

We accept returns only if:
 

• The item is unused, unopened, and in its original packaging.

• The return request is submitted within 14 days of the delivery date.

• The product is in resalable condition.
   

To request a return, please contact our customer support team before sending any items back. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:
 

• Opened or used products

• Products damaged due to misuse or improper storage

• Gift cards

• Clearance or final sale items

• Promotional or complimentary products
   

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:
 

• Your order number

• A description of the issue

• Clear photos of the product and packaging
   

If approved, we will replace the item or issue a refund at no additional cost.

Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

If approved:
 

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your financial institution.
   

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Order Cancellations

Orders may be canceled only before they have been processed for fulfillment.

Once an order has been processed or shipped, it cannot be canceled.

Lost or Stolen Packages

Lash Kiss is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us. We will work with the shipping carrier to assist in resolving the issue whenever possible.

Exchanges

We currently do not offer direct exchanges.

If your item qualifies for a return, you may return the eligible product for a refund (if approved) and place a new order separately.

Allergic Reactions & Sensitivity

We recommend performing a patch test before using any Lash Kiss product.

If you experience irritation or an allergic reaction:
 

• Discontinue use immediately.

• Seek medical advice if necessary.

Refunds cannot be guaranteed for individual sensitivities or allergic reactions, as results and skin compatibility vary from person to person.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us.
Lash Kiss
Email: Hello@lashkiss.com